Do Not Sell My Personal Information
Do Not Sell My Personal Information
Your Privacy Rights Under GDPR
At Lustramode, protecting your privacy is our top priority. As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the General Data Protection Regulation (GDPR) applicable to residents of the European Union and European Economic Area (EEA).
Your Rights Under GDPR
If you are located in the UK, EU, or EEA, you have the right to:
- Access Your Personal Data: Request details about the personal data we hold about you.
- Rectification: Request corrections to any inaccurate or incomplete data.
- Erasure ("Right to Be Forgotten"): Request deletion of your personal data, subject to legal obligations.
- Restrict Processing: Request that we limit how we use your personal data.
- Object to Processing: Object to the processing of your data under certain circumstances.
- Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Lodge a Complaint: Contact your local supervisory authority if you believe your rights have been violated.
What Data Do We Collect?
We collect and process the following categories of personal data:
- Contact Information (Name, Email, Phone Number)
- Shipping and Billing Addresses
- Payment Information (handled securely via our payment processors)
- Order and Purchase History
- Device Information (e.g., browser type, IP address)
How Is Your Data Used?
We process your data to:
- Fulfill and deliver your orders
- Provide customer support
- Personalize your shopping experience
- Improve our website and services
- Send transactional and promotional communications (only with your consent)
We Do Not Sell Your Personal Information
We do not sell or trade your personal information to third parties under any circumstances. Data may be shared with trusted service providers (such as payment processors and logistics partners) strictly to complete transactions and deliver services.
How to Exercise Your Rights
If you wish to exercise any of your GDPR rights, please contact us using the methods provided below. We are committed to responding to your requests promptly and within the timeframes required by law.
When contacting us, please provide sufficient information to help us verify your identity and locate your personal data. This helps us protect your information and ensure we respond to the correct person.
Response Time and Process
We will acknowledge receipt of your request within 72 hours and provide a substantive response within one month of receiving your request. In some cases, we may need to extend this period by up to two additional months for complex requests.
We will not charge a fee for most requests, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Contact Information
To exercise your privacy rights or if you have any questions about how we handle your personal data, please contact us via:
We thrive to respond within 24 hours during our opening hours.
Customer Service Available Hours
We are committed to safeguarding your personal information and ensuring transparency in how we handle your data. Thank you for choosing Lustramode.